Tenant FAQs

You can apply online through our website by selecting a property and completing the application. Each applicant over 18 must submit a separate application.

Applicants are evaluated based on credit history, income (generally 3x the rent), rental history, and background screening. All applications are reviewed consistently and in compliance with Fair Housing laws.

Rent can be paid securely through your online tenant portal, available 24/7.

Rent is due on the 1st of each month.

All maintenance requests should be submitted through your tenant portal. This ensures your request is tracked and handled as quickly as possible.

Emergencies include situations that threaten life, safety, or the property (such as major water leaks, no heat in extreme weather, or fire hazards). For emergencies, call 911 if necessary. You can also follow the instructions provided in your lease or contact our emergency maintenance line, 510-439-1541.

Pet policies vary by property. Please check the listing details or contact our team for specific information. Approved pets may require additional deposits or fees.

Processing times can vary, but most applications are reviewed within 1-2 business days once all required information is submitted.

Once approved, you'll need to sign the lease agreement and pay the required move-in funds, such as a security deposit and first month's rent, before receiving keys.

Move-out notice must be submitted in writing according to the terms outlined in your lease (typically 30 days). Details can be found in your lease agreement or by contacting our office.

Security deposits are returned after move-out, less any applicable deductions for damages beyond normal wear and tear, unpaid rent, or cleaning. An itemized statement will be provided.

You can reach out to our team anytime through your tenant portal or by contacting our office directly. We're here to help.